Privacy policy

Liberty Heritage Vault respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, communicate with us, or place an order.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address, telephone number, and other contact details.
  • Billing and shipping addresses.
  • Order information and transaction history.
  • Payment-related information processed by authorized payment providers.
  • Customer-service messages and support history.
  • Account information and saved preferences.
  • Device, browser, IP address, and website-usage information.
  • Cookie, analytics, advertising, and referral information.
  • Fraud-prevention, identity-verification, and security information.

How Information Is Collected

We may collect information:

  • Directly from you during checkout or account registration.
  • When you submit a form or contact customer support.
  • Automatically through cookies and similar technologies.
  • From Shopify, payment processors, carriers, fraud-prevention providers, and other service partners.

How We Use Personal Information

We may use personal information to:

  • Process payments and fulfill orders.
  • Arrange delivery and provide tracking information.
  • Respond to questions, requests, returns, and disputes.
  • Detect and prevent fraud, abuse, and unauthorized transactions.
  • Operate, secure, analyze, and improve our website and services.
  • Maintain transaction, accounting, tax, and business records.
  • Send marketing communications when permitted by law.
  • Comply with legal and regulatory obligations.
  • Protect our customers, business, property, and legal rights.

Payment Information

Payments are handled by Shopify and authorized payment providers. Liberty Heritage Vault does not ordinarily receive or store complete payment-card numbers.

Payment providers process information under their own privacy policies and service terms.

Disclosure to Service Providers

We may provide necessary information to trusted service providers, including:

  • Shopify and website-hosting providers.
  • Payment processors and financial institutions.
  • Shipping carriers and fulfillment partners.
  • Fraud-prevention and identity-verification services.
  • Analytics, advertising, and website-performance providers.
  • Email, communication, and customer-support platforms.
  • Professional advisers and legal service providers.

These parties receive information only as reasonably necessary to provide their services, protect legitimate interests, or satisfy legal obligations.

Sale and Sharing of Personal Information

Liberty Heritage Vault does not sell personal information in exchange for monetary payment.

Some analytics or advertising activities may be defined as “selling,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, eligible customers may request available privacy choices by contacting us.

Cookies and Similar Technologies

Cookies and similar technologies may be used to:

  • Operate the website, checkout, and shopping cart.
  • Remember preferences and account selections.
  • Analyze website traffic and performance.
  • Prevent fraud and improve security.
  • Measure the effectiveness of marketing activities.

You can manage cookies using your browser settings. Disabling necessary cookies may prevent certain website functions from working correctly.

Marketing Communications

We may send marketing emails when you subscribe or when otherwise permitted by law. You can unsubscribe using the link provided in a marketing email.

Order confirmations, security notices, tracking updates, and customer-support messages are transactional communications and may still be sent when necessary.

Data Retention

Personal information is retained for as long as reasonably necessary to fulfill orders, provide support, maintain business records, prevent fraud, resolve disputes, and comply with legal requirements.

Information Security

We use commercially reasonable administrative, organizational, and technical safeguards designed to protect personal information.

No internet transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to eligible personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Receive a portable copy of eligible information.
  • Opt out of eligible targeted advertising or data sharing.
  • Withdraw consent where processing depends on consent.
  • Appeal the denial of an eligible privacy request.

These rights may be subject to identity verification, legal exceptions, and record-retention requirements.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Customers must also meet any minimum-age requirements displayed on our website or required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites. Liberty Heritage Vault is not responsible for the content, security, or privacy practices of websites that we do not control.

Changes to This Policy

We may update this Privacy Policy when our practices, technology, services, or legal obligations change. The revised policy will be posted on this page with an updated revision date.

Privacy Requests and Contact

Liberty Heritage Vault
1550 Scenic Ave., Suite 150
Costa Mesa, CA 92626
United States
Email: support@libertyheritagevault.com

We may request information reasonably necessary to verify your identity before completing a privacy request.