Refund policy

Liberty Heritage Vault is committed to delivering the correct products in the condition described on our website. This policy explains our requirements for returns, refunds, exchanges, damaged shipments, and order cancellations.

30-Day Return Period

Eligible products may be returned within 30 days after confirmed delivery.

To be eligible for a return, the product must:

  • Remain unused, unaltered, and in the condition in which it was received.
  • Remain inside its original packaging, capsule, holder, or protective material.
  • Include all certificates, inserts, accessories, and accompanying documentation.
  • Include valid proof of purchase from Liberty Heritage Vault.
  • Be returned according to the instructions issued by our customer-support team.

Return Authorization

Before returning any product, email support@libertyheritagevault.com to request authorization and return instructions.

Do not mail products to our business address unless our support team has specifically instructed you to do so. Returns sent without authorization may be delayed, refused, or returned to the sender.

Non-Returnable Products

Except where applicable law requires otherwise, the following products are not eligible for return:

  • Products removed from sealed packaging.
  • Coins removed from their original holders or protective capsules.
  • Products that have been cleaned, altered, engraved, modified, or damaged after delivery.
  • Personalized or customized products.
  • Products identified as final sale.
  • Products returned without their original packaging, certificates, or documentation.
  • Products not purchased directly from Liberty Heritage Vault.
  • Products returned after the applicable return period.

Precious-Metal Market Changes

Market prices for gold, silver, platinum, and palladium may change rapidly. A decrease in market value after an order is placed does not make a product defective and, by itself, does not qualify the product for a return or refund.

Any additional product-specific return restrictions will be disclosed on the applicable product page or during checkout.

Damaged, Defective, or Incorrect Orders

If a product arrives damaged, defective, or different from the item ordered, contact us within 7 days after delivery.

Your request should include:

  • Your order number.
  • A clear description of the problem.
  • Clear photographs of the product.
  • Photographs of the outer packaging and shipping label.

Keep the product, packaging, shipping label, and packing materials until the claim has been reviewed. Depending on the circumstances, we may provide a replacement, exchange, store credit, or refund.

Inspection of Returned Products

All returned products are inspected before a refund or exchange is approved. Liberty Heritage Vault may reduce or deny a refund when a product is returned incomplete, altered, damaged, or in a materially different condition from when it was delivered.

Refund Processing

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after the returned product has been received and inspected for the refund to be processed.

Your bank or payment provider may require additional time to post the refund to your account.

Return Shipping

If a return is necessary because Liberty Heritage Vault sent the wrong product or the product arrived damaged, we will provide return instructions and may cover reasonable return-shipping expenses.

For other authorized returns, the customer is responsible for return-shipping charges. Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.

We strongly recommend using a trackable and appropriately insured shipping service. Liberty Heritage Vault is not responsible for a return that is lost or damaged before reaching the designated return location.

Exchanges

Exchanges are subject to product availability. Because collectible coins and random-year products may have limited inventory, an identical replacement cannot always be guaranteed.

If the requested replacement is unavailable, we may offer an alternative product or refund the approved amount to the original payment method.

Order Cancellations

An order can be canceled only before fulfillment begins. Contact us immediately if you need to request a cancellation.

Once an order has entered processing, been packaged, or shipped, cancellation might no longer be possible. The order must then follow the applicable return process.

Payment Disputes

If you believe there is a problem with an order or payment, please contact us first. Our support team will review the matter and attempt to provide an appropriate resolution.

Contact Us

Liberty Heritage Vault
Email: support@libertyheritagevault.com
Support hours: Monday–Friday, 8:00 a.m.–8:00 p.m. ET

Please include your order number and the reason for your request.