Shipping policy

Thank you for shopping with Liberty Heritage Vault. We handle orders carefully and aim to provide clear shipping information from checkout through delivery.

Order Processing

Orders are generally processed within 1–3 business days after payment authorization. Orders placed during weekends or federal holidays normally begin processing on the next business day.

Processing may take longer during periods of high order volume, payment review, product verification, severe weather, or holidays.

Estimated Delivery

Most orders are delivered within approximately 7–15 business days after processing, depending on the destination and carrier service.

Delivery dates are estimates and may be affected by:

  • Carrier delays or service interruptions.
  • Weather conditions or natural disasters.
  • Incorrect or incomplete shipping information.
  • Payment or fraud-prevention reviews.
  • High-volume sales periods and holidays.
  • Customs processing for international shipments.

If we cannot ship within the timeframe communicated for an order, we will provide an appropriate delay notice and available options as required by applicable law.

Shipping Rates

Available shipping methods and charges are displayed during checkout before payment is submitted.

Free or promotional shipping applies only when it is specifically displayed on the website or during checkout and the order satisfies the stated conditions.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Review the address carefully before completing checkout.

If an address correction is needed, contact support@libertyheritagevault.com immediately. We cannot guarantee that an address can be changed after fulfillment begins.

Liberty Heritage Vault is not responsible for delays, failed delivery, or additional carrier charges caused by an incorrect or incomplete address supplied by the customer.

Tracking Information

Tracking information will be sent to the email address used during checkout after the order has been prepared for shipment.

A carrier may require additional time to scan and activate a tracking number. Tracking activity might not appear immediately after a shipping confirmation is sent.

Insured and Secure Shipping

Eligible shipments may include tracking and shipping protection appropriate for the product, order value, quantity, carrier, and destination.

Packaging methods may vary according to the type and value of the products ordered.

Delivered but Not Received

If tracking reports a package as delivered but you cannot locate it:

  1. Confirm that the address on your order confirmation is correct.
  2. Check the delivery location, mailbox, reception area, household members, and neighbors.
  3. Contact the carrier for delivery details.
  4. Contact Liberty Heritage Vault if further assistance is required.

A carrier delivery scan does not automatically qualify an order for a replacement or refund. Claims are reviewed using the tracking history and surrounding circumstances.

Lost or Delayed Shipments

If a shipment has not arrived within the expected timeframe, contact us with your order number and tracking information.

We may need to allow the carrier’s required investigation period to be completed before a replacement or refund can be considered.

Damaged Shipments

If an order arrives damaged, contact us within 7 days after delivery. Retain the product, packaging, shipping label, and all packing materials.

Please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the external packaging.
  • Photographs of the shipping label.
  • A brief explanation of the damage.

International Shipping

International shipping availability depends on the destination and will be displayed during checkout.

International customers are responsible for applicable import duties, taxes, customs charges, brokerage fees, and other destination-country charges unless checkout expressly states otherwise.

Customs processing and local-delivery delays are outside the direct control of Liberty Heritage Vault.

Shipping Restrictions

We may decline or cancel a shipment when carrier restrictions, legal limitations, payment-security concerns, fraud risks, or other circumstances prevent safe and reliable delivery.

Contact Us

Liberty Heritage Vault
Email: support@libertyheritagevault.com
Support hours: Monday–Friday, 8:00 a.m.–8:00 p.m. ET

Include your order number when contacting us about an existing shipment.